Effective Date: November 4, 2025
Prime Home Tech LLC (“Prime Home Water Restoration”, “we”, “our”, or “us”) operates this website and provides restoration and home repair services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a service request, or interact with our communication channels, including text messages and emails.
By accessing our website or providing your personal information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Name
Phone number
Email address
Physical address
Any details you provide through service forms or booking requests.
Service Information
Details about your property or project (e.g., water, fire, or mold damage)
Appointment dates
Service history.
Communication Data:
Your preferences
Consent responses
Interactions with our messages (including text and email).
Technical Data:
IP address
Browser type
Activity on our website to improve performance and security.
2. How We Use Your Information
Prime Home Tech LLC uses the information we collect to:
Provide and manage restoration and cleaning services.
Schedule and confirm appointments.
Send service-related updates and reminders.
Respond to inquiries and support requests.
Send promotional or marketing communications only with your explicit consent.
Maintain business records and comply with legal obligations.
3. Text Messaging (SMS/MMS) & A2P Compliance
By providing your mobile phone number, you consent to receive text messages from Prime Home Tech LLC for the following purposes:
Transactional messages such as service confirmations, appointment reminders, and status updates.
Promotional or marketing messages (e.g., offers, discounts, service updates) only if you have opted in through a checkbox or similar mechanism.
Message frequency may vary. Message & data rates may apply.
You can reply STOP at any time to opt out or HELP for assistance.
We do not sell, rent, or share your phone number with third parties for their own marketing purposes.
4. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from loss, theft, and unauthorized access. However, no online or electronic system is completely secure, and we cannot guarantee absolute security.
5. Information Sharing
We may share limited information with trusted third-party service providers who assist with:
Website hosting and analytics
Payment processing
Appointment scheduling
Messaging and communication platforms (e.g., GoHighLevel)
These providers are only authorized to use your data as necessary to provide their contracted services.
We do not sell or trade your personal information to outside parties.
6. Data Retention
We retain your information for as long as needed to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
7. Your Rights and Choices
You may:
Request access, correction, or deletion of your personal information.
Withdraw your consent for marketing communications at any time.
Manage SMS preferences by replying STOP or contacting us directly.
8. Cookies and Tracking Technologies
Our website may use cookies or similar tracking tools to analyze traffic and improve your experience.
You may disable cookies through your browser settings, but some features of our site may not function properly as a result.
9. Updates to This Policy
We may update this Privacy Policy periodically. The “Effective Date” above indicates the latest revision.
Any material changes will be posted on our website and will become effective immediately upon posting.
10. Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
📧 [email protected]
📞 1 (888) 861-9181
📍 5108 Charles Ewell Ln, Woodbridge, VA